How do I get software or drivers for my product?
For drivers, firmware or setup files, reach out to our support team with your order or model number we'll get you what you need.
What payment methods do you accept?
We accept all major credit and debit cards, bank transfers, and PayPal. Business customers can also apply for net-terms accounts for recurring or bulk orders.
What should I do if I receive a damaged product?
Contact our support team within 48 hours of delivery with photos of the damage and your order number. We'll arrange a free replacement or refund — no need to return the item first in most cases.
Do you offer extended warranties?
Yes. Most of our networking, server and storage hardware comes with the manufacturer's standard warranty, and select products are eligible for extended coverage at checkout. Warranty terms are listed on each product page.
Do you offer business financing or leasing options?
Yes. We partner with financing providers to offer flexible payment plans and equipment leasing for qualifying business customers, so you can spread the cost of larger infrastructure purchases.
Can I apply for a business credit line online?
Yes. You can submit a business credit application directly from your account dashboard. Approval typically takes 1–2 business days, and approved accounts can check out using net terms.
What are the terms for business financing or net-terms accounts?
Terms vary by provider and order size, typically ranging from Net 30 to Net 90. Full terms are shown during the application process before you agree to anything.
Are there any fees for using business financing or net terms?
Some financing options may include interest or a processing fee depending on the provider and repayment period this is always disclosed upfront before you confirm your application.
How can I update my billing information?
Go to Account → Billing Information, where you can update your payment method, billing address, and tax details at any time.
How is my business credit or net-terms limit determined?
Your limit is based on factors like business history, order volume, and information provided during the credit application. Limits can increase over time as your account builds a payment history with us.
